![]() ![]() dollars.Īccording to the American Customer Satisfaction Index (ACSI), the company scored 78 points in 2023, with 100 being the highest and best possible customer satisfaction score. 2022, the airline recorded a net income of 539 million U.S. Continued impacts of the COVID-pandemic as well as the impacts of winter storms in late 2022, which led to further travel disruptions, impacted Southwest’s profitability. Southwest Airlines finances began to recover in 2021, when the airline recorded a net income of 977 million U.S. While the airline reduced operating expenses in 2020, as well this did not match the loss in revenues and led to losses of more than three billion dollars in 2020. The coronavirus pandemic heavily impacted the airline's performance between 20, the airline’s passenger numbers dropped by close to 60 percent. Impact of COVID-19 on the airline's performance The airline was not able to maintain its domestic supremacy but remained the third largest airline in the domestic market in the United States in 2022. In 2015, Southwest Airlines became the leading carrier in terms of market share and surpassed its main competitors, American Airlines and Delta Air Lines. The merger also provided growth on the domestic passenger market. ![]() Southwest Airlines’ largest hubs are Denver International Airport and Chicago Midway, with over 10.3 and 9.6 million Southwest passengers handled at the respective airports.Īfter the merger of Orlando-based AirTran Airways in late 2014 under the Southwest Airlines brand, the company’s operating income almost doubled, from 2.2 billion U.S. Despite being headquartered in Dallas, Southwest Airlines’ largest hubs lie outside of its home state. ![]()
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